A property management company overseeing short-term rentals faced rising operational costs and inefficiencies in handling guest inquiries. With a small team and growing demand, they needed a scalable solution to maintain high guest satisfaction without breaking the bank.
The client had been pitched a resource-heavy AI system that promised automation but came with a steep price tag and complex implementation—far beyond their budget and capacity. They turned to us for a smarter, leaner alternative that could deliver results fast while keeping costs in check.
We spearheaded the design and implementation of a Retrieval Augmented Generation (RAG) proof-of-concept (POC) tailored to their needs. By leveraging RAG-based agents, we created a streamlined program to automate routine guest inquiries—think booking questions, check-in instructions, and common troubleshooting—while ensuring complex issues were seamlessly escalated to the business owner for personal attention.
Our strategy focused on:
Within weeks of deployment, the RAG-based system transformed the client’s operations:
The effectiveness of the RAG agents continues to be tracked through response time metrics and guest satisfaction, proving that smart AI doesn’t have to come with a hefty price tag.
This project showcases our ability to turn complex challenges into practical, budget-friendly solutions. By blending cutting-edge AI with a deep understanding of our client’s needs, we delivered a program that didn’t just meet expectations—it exceeded them, fast and affordably.